Returns Policy
Last updated: March 2026
General Return Policy
Due to the specialized nature of research compounds and the importance of maintaining compound integrity, we do not accept returns of opened products under any circumstances. This policy exists to protect the integrity of our supply chain and the safety of our research community.
Eligible Returns
Unopened products in their original, sealed condition may be returned within 14 days of receipt for store credit. Products must be in their original packaging with all seals intact. We do not offer cash refunds for returned products — only store credit.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect product, contact us within 48 hours of receipt at [email protected]. Include your order number and photographs of the damaged or incorrect product. We will arrange a replacement or full refund at no additional cost to you.
How to Initiate a Return
To initiate a return, email [email protected] with your order number and reason for return. Do not ship products back without prior authorization. Unauthorized returns will not be processed.
Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your return. Approved store credits will be applied to your account within 5–7 business days.
Questions about this policy? Contact us at [email protected]